Almost every posting for a job opening in a workplace location lists teamwork among the required skills. Why? Is it because every employer writing a job posting copies other job postings? No, it's because every employer's business success depends on people working well in teams to get the job done. This chapter explores group communication and strategies for working together toward a common goal.

“AFLCMC Small Business Office” by Brian Brackens is public domain

Upon completion of this module, you will be able to:

1. Demonstrate how to handle various workplace conflicts and resolve them in a professional manner. (CLO# 3, 5. 6)
   
2. Identify the contents of a meeting agenda. (CLO# 7)
   
3. Describe best practices for solving problems as a group. (CLO# 4)
4. Define teamwork and how to contribute to that dynamic positively. (CLO# 1, 2)

To achieve these objectives: 

1. Read the Module 11 Introduction 
   
2. Read and view the materials in Chapter 11 of Strategies for Effective Business Communication
3. Complete the exercises in section 11.5 of the textbook ("Practice Makes Perfect").

Module Pressbooks Resources and Activities