After learning the main three steps of the writing process: analyzing your audience, drafting your message, and editing it, it is time to learn the tips and tricks how to write short messages, which are used the most in business and professional communication. Short messages and can be divided into three main categories: positive, negative, and persuasive messages. This section will discuss positive messages (including information, requests, and replies) and negative messages (typically utilized in claims and complaints).

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1. Plan, write, revise, and edit short documents and messages that are organized, complete, and tailored to specific audiences. (CO#1 and 3)
   
2. Write routine message types such as information shares, requests, and replies; complaints and claims; and recommendation and goodwill messages (CO#1 and 3)
3. Organize and write persuasive messages. (CO#1)
4. Organize and write negative messages. (CO#1)

To achieve these objectives: 

1. Read the Module 6 Introduction 
   
2. Read and view the materials in the  Chapter 6 of Strategies for Effective Business Communication
   
3. Complete the 6.4: Sample Before/After Messages activity and 6.5: Practice Breaking Bad News activity from the textbook.
   

Module Pressbooks Resources and Activities