Until now, this text has focused mainly on strategies for written communication. Chapter 10 turns the attention to acquiring soft skills for communicating effectively. Additionally, learners are given steps to successfully prepare for a job interview.

"Flowers & Plants in the Workplace" by Flower Factor is licensed under CC BY-NC 2.0. (Links open in new window)

Upon completion of this module, you will be able to:

1. identify the 5 parts of a conversation and how to utilize them within spoken messages and job interviews. (CLO #4, 6, 8).
   
2. Define professional behaviors in the workplace in relation to proper attire, communicating verbally, and ethics. (CLO #1, 2, 5, 7)
   
3. Communicate effectively when answering behavioral questions within an interview setting. (CLO# 9)
4. Define and identify sexual harassment prevention strategies. (CLO# 3)

To achieve these objectives: 

1. Read the Module 10 Introduction 
   
2. Read and view the materials in Chapter 10 of Strategies for Effective Business Communication
3. Complete the exercises at the end of sections 10.1, 10.2, and 10.3 of the textbook.

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