What is the difference between a Communications course, and an English course? One may believe because they know how to communicate in English means they understand the business of communication. We do not speak the same way to our parents as we would between friends, or a teacher. We may not even speak the same language with our friends at school and our family members.  Therefore, understanding when certain formalities and language are appropriate, and when to even send communication, are skillsets that maintain bonds within this wide net of relationships. One may not call a friend in Paris at 3 am, simply because it is a more acceptable hour in Baton Rouge. If there is an emergency, perhaps the time is necessary and should be done through telephone call rather than by email, which a person likely has on Do Not Disturb or silent through overnight hours. While an urgent email may be read faster than others, it may not be read until early Monday morning if sent over the weekend. Understanding the functions of sending a message - including means, time, and quality of delivery - is essential to your reputation. Stories in language courses (like English Language Arts) allow us to view the words and actions of characters; Communications focuses on communicating you to the world.

1. Distinguish between the nature of English and Communications courses (Course Outcome #1,2)
   
2. Explain the importance of studying Communications (C.O. #1,7)
3. Identify communication-related skills and personal qualities favored by employers. (C.O. #2,3,4,5,6,7)
4. Consider how communication skills will ensure your future professional success. (C.O. #2,3,4,5,6,7)
5. Recognize that the quality of your communication represents the quality of your company. (C.O. #2,3,4,5,6,7)
6. Distinguish between personal and professional uses of communications technology in ways that ensure career success and personal health. (C.O. #2,3,4,5,6,7)
7. Select and use common, basic information technology tools to support communication. (C.O. #3,4)
8. Illustrate the communication process to explain the end goal of communication. (C.O. #1,2,5,7)
9. Troubleshoot communication errors by breaking down the communication process into its component parts. (C.O. #1,2,3,4,5,7)
10. Reframe information gained from spoken messages in ways that show accurate analysis and comprehension. (C.O. #1,2,3,4,5,7)

To achieve these objectives: 

1. Read the Module 1 Introduction
2. Read and view the materials in Chapter 1 of Strategies for Effective Business Communication
3. Complete the interactive activities at the end of the Chapter which can be found under "Test Your Knowledge." 

Module Pressbooks Resources and Activities