Conor learns to celebrate success

Conor was taking part in a leadership development programme. The programme utilised a 360 degree feedback tool, which include a question about celebrating success. Conor’s feedback was generally quite positive, but one of his areas of development was about celebrating success, which scored lowest of all his feedback scores.

In discussing his feedback with his team he discovered that although he would acknowledge work that had be done well, he always followed his positive comments with “but…” and move onto the problems or issues that required attention.

From that point on he promised to celebrate success and when highlighting something that had been done well by the team would follow up by saying “…and no buts about it” leaving discussion of next steps and issue resolution for a different section of the team meeting.